License issue in R21 Volume License

I have turbulence fd installed on my laptop with r21. I just recently went to use the plugin and it prompted me to login, but tells me all the available seats are taken. This is the only computer i have had it installed on. I updated the plugin to the most recent and it still says the same. My online account says Volume license, 1 seat and shows the same laptop.

Any thoughts on how to get it to work? THanks!

PM’ed you with the resolution.